Dealing with CBH homes a Breath of fresh air.
I wanted to give kudos to one of Boise's anchor builder's. In an era were the big guy always seems to come out on top Corey Barton took the high road when he probably would have been within his rights to take no action.
I meet this morning with representatives of CBH Homes and a past client whose daughter I help to purchase her first home. After pondering the choices, she decided on a brand new CBH Home. She loves everything about it. Except the front yard. When it came time to close the grass was "stressed" as Brett with CBH Homes put it. Mostly it looked dead. The pressurized irrigation was 3 weeks late coming on. We worked out an agreement with CBH that if it had not recovered within 30 days we would need to let them know in writing and they would remedy the situation. At the 30 day mark the buyer decided that it had improved a little and she would give it a little more time to recover. In the last 30 days the weeds have taken over and it looks a little over watered. So to the letter of the contract there was no question that CBH had every right to pass on replacing the sod. As a matter of fact the yard looked a lot better than I expected it to. It was mostly alive but in poor shape from lack of nutrition, weed maintenance and over watering. My client laid out his case that they had tried to do the best that they could and gave the sod every opportunity to come back. Without a second thought Corey said that they would replace the sod so that everyone was happy.
That's right Corey took the time out of his day to come and meet with us over a $300.00 dollar sod issue, 2 and a half months after the sale closed. There are a lot of the big name upper end builders who will not send out a tech to fix a damn thing let alone come out themselves to help solve a problem big or small.
So again thank you Corey for standing up for your product and providing the kind of customer service that people should receive. Some of you high quality upper end mucky type builders ought to take note. While CBH does not build in all quality ranges, the product he produces is very competitive and it is hard to beat. I ought to know it is my job to find those of you who are buying Boise real estate, the best deal possible. At times it puts me at odds with the local builders. But I would like to say that while I have not liked most of the counters that I received back from CBH Homes over the years, I have always been treated in an up front and honest manner, which is more than I can say for some other local builders.
If you are considering a move within or too the Boise area and would like to take advantage of my experienced service( yes I do remember which builders have been unsavory in their dealings) in helping you find that next perfect home give me a buzz or shoot me an email. We offer Buyers agency at no cost to you the buyer! 888-722-6453
Labels: CBH Homes provides exceptional customer service
posted by Mike Carr at
7:04 PM
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